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Return & Exchange
We offer a Lifetime Buy-Back and Exchange Policy on all purchases* made from AN Jewels. The product along with the original product certificate, can be returned for buy-back or exchange basis its current market value, with deductions towards making charges, taxes and Rs. 1,000 towards processing charges. If you received any discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable.
Lifetime Exchange: If you choose to exchange your product, the value of the exchanged product will be credited to your AN Jewels account and you can purchase any other product with the same. The value cannot be encashed. Jewellery returned showing signs of alteration by anyone other than AN Jewels shall not be accepted for buy-back or exchange. Based on our quality inspection, we reserve the right to change the value of the product after giving a justification for the same.
Lifetime Buy-Back: If you choose to return the product for buy-back, the buy-back value will be paid to you via bank transfer refund will be credited to your original payment method with in 7 days And your order will be exchanged and replacement will delivered with in 7 days.
Determination of Value of Exchange or Buy-Back –
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PRODUCT |
GOLD JEWELRY STUDDED WITH LAB GROWN DIAMONDS / MINED DIAMONDS |
LOOSE MOISSANITE / LAB GROWN DIAMOND / MINED DIAMONDS |
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15 DAYS RETURN 100% refund for your purchases within 15 days |
100% of Invoice value* Any personalised product will not be included in the 15-day Return policy. Products purchased using EMI facility will not be included in the 15-day Return policy. |
Policy not applicable |
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CASH BACK Sell your jewelry back to us |
Gold: 100% of the prevailing market value* Silver: 100% of the prevailing market value* Lab Grown Diamonds / Mined Diamonds: 80% of the prevailing market value* *In case of any discounts given during original purchase on the metal and stone value, an equivalent amount shall be deducted from the market value. 100% Making charges shall also be deducted (Maximum value Rs 10,00,000/-) |
Policy not applicable |
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LIFETIME EXCHANGE Exchange or upgrade your jewelry with new designs |
Gold: 100% of the prevailing market value* Silver: 100% of the prevailing market value* Moissanite / Lab Grown Diamonds / Mined Diamonds: 100% of the prevailing stone value of the same grade* *Making charges shall be deducted from the old jewelry. Price difference towards the same grade shall be charged extra. |
Moissanite: Policy not applicable Lab Grown Diamond / Mined Diamond: 100% of the prevailing stone value of the same grade* *Only certified Solitaires with Laser inscription can be exchanged for a product of higher value. Difference of price shall be charged extra. |
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CANCELLATION |
Products purchased using a discount code or on EMI facility are entitled to a 20% cancellation charges, if cancelled after 24hrs. of placing order. |
Products purchased using a discount code or on EMI facility are entitled to a 20% cancellation charges, if cancelled after 24hrs. of placing order. |
*Current market value will be determined on the date of buyback or exchange
Note:
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Buyback and exchange is not applicable on loose diamonds, baguettes, tapered diamonds.
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Buyback and exchange is not applicable on polkis, pearls and colored stones.
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Original Invoice and certificate must be produced for buyback/exchange.
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Loss of certificate will result in additional charges of Rs. 2,000 or Rs. 800 per carat – whichever is higher.
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In case of any discount given during the original purchase on the metal/diamonds/stones/making charges value, an equivalent amount will be deducted from the current market price on the date of buyback/exchange and then buyback/exchange value will be calculated.
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The e-Points/rewards/benefits used while placing an order will be deducted from the buyback/exchange value.
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Buyback of products are applicable for products that were purchased at a value of up to Rs. 4,99,999/-.
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In case the product was earlier purchased through EMI system, then we will deduct an amount equivalent to non-paid EMI in addition to the above-mentioned deductions.
Shipping and Insurance
Shipping and Insurance of orders to the customer’s address is borne by AN Jewels. Reverse shipping is scheduled by AN Jewels and is covered in the processing charge of Rs. 1,000/- charged at the time of Return, Buyback and Exchange.
Changes in Policies
AN Jewels reserves the right to modify these policies at any time so it is advisable to review the policies frequently. Changes will take effect immediately upon publishing on the website: www.AN Jewels.co.in. Any material changes made to the policies will be made along with a notification here that the policies have been updated.
Customer Helpline
Need help? Think we could have done something better?
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at info@houseofanjewels.com or at 91-9820040104 between 11am-5pm (Monday to Saturday).
Our registered office address is:
607 Prasad Chambers, Mama Parmanand Marg,
Opera House, Mumbai - 400004. India