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Frequently Asked Questions
General
What is lab grown diamond?
A lab grown diamond is a real diamond created in a laboratory using advanced technology, These diamonds are certified and look identical to mined diamonds. they are highly affordable and typically cost 60% to 80% less than a natural diamond of the same size and quality.
Are lab grown diamonds the same as synthetic diamonds or moissanite?
Lab Grown Diamonds are not synthetic diamonds or Cubic Zirconia or Moissanite. CZ or Moissanite are diamond simulants and not diamonds. Lab Grown Diamonds on the other hand are real diamonds.
What products does House of ANJewels offer?
House of ANJewels offers an exclusive collection of IGI-certified lab-grown diamond jewellery & Polki jewellery, including rings, necklaces, earrings, bracelets, pendants, and bridal sets. Our designs combine traditional craftsmanship with modern elegance for every occasion.
Do you offer lifetime buyback?
Yes, House of ANJewels offers a lifetime buyback policy on eligible jewellery purchased directly from our official website.
How to check your ring size?
Follow the simple guidelines mentioned in this ring size guide, to help you find your perfect size!
Certificate
Are lab grown diamonds graded and certified?
Lab created diamonds are graded the same way as mined diamonds. They are certified by the leading gemological lab - IGI. All the Lab Grown Diamonds used by Jewelbox are graded and certified by renowned third party organisations
Are all the jewellery pieces on your website BIS Hallmarked?
Absolutely! Every piece of jewellery on our website is BIS certified, ensuring the highest quality standards.
Will I receive IGI certificate for all lab grown diamond jewellery?
Yes, all our certified lab grown diamond jewellery comes with an IGI certificate to verify the diamond’s authenticity, quality, and grading. This ensures complete transparency and confidence in your purchase.
Shipping & Returns
Do you offer free shipping?
Yes, we provide free shipping across India on all orders.
Does my order safe?
House AN Jewels has insurance for your jewellery till it reaches your doorstep. We work with reliable packaging and logistics partners who ensure the safety of your order. Do not accept the package if it is damaged. Signature confirmation may be required upon delivery.
Is my order insured during shipping?
Absolutely. House of ANJewels has insurance for your jewellery till it reaches your doorstep. We work with reliable packaging and logistics partners who ensure the safety of your order. Do not accept the package if it is damaged. Signature confirmation may be required upon delivery.
Can I cancel my order after placing it?
Yes, orders can be cancelled within 24 hours for a full refund, subject to applicable payment gateway charges. Orders cancelled after 24 hours may incur processing charges.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for most jewellery items from the date of delivery. Items must be unused and returned with original packaging and certificates. Customized jewellery is non-returnable.
International shipping
Does House of ANJewels ship internationally?
Yes, House of ANJewels offers international shipping to selected countries worldwide. Customers can contact our support team for shipping availability in their region.
How much does international shipping cost?
International shipping charges vary depending on the destination country, package weight, and order value. Exact shipping charges will be shared by our customer support team before dispatch.
How long does international delivery take?
International orders generally take 7–20 business days for delivery after dispatch, depending on customs clearance and destination country regulations. Delivery timelines may vary during holidays or peak seasons.
Will I receive tracking details for my international order?
Yes, once your order is shipped, you will receive tracking information via email or SMS so you can monitor your shipment status in real time.
What happens if my shipment is delayed at customs?
If your shipment is delayed at customs, the delivery timeline may extend depending on customs clearance procedures of different countries. House of ANJewels will assist you with tracking updates and necessary support to help resolve the process smoothly.
What should I do if my international order arrives damaged?
If your order arrives damaged, please contact our customer support team within 24–48 hours of delivery with photographs and an unboxing video for assistance.
Can I return an international order?
Yes, eligible international orders may be returned according to our return policy. However, return shipping charges, customs fees, and duties are generally non-refundable unless the item received is damaged or incorrect.
Will I need to pay customs duties or import taxes?
Yes, customs duties, VAT, import taxes, or local handling charges may apply depending on your country’s import regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.
Contact
How can I contact House of ANJewels customer support?
You can reach our support team through email: info@houseofanjewels.com, phone: +91 96646 77777, or WhatsApp for any order-related or jewellery-related assistance.